Our Services
Guarantee
Guarantee is one of the things that can have a positive effect on attracting the opinion and trust of the customer.
all products supplied by Avens scientific company have a Guarantee for a certain period. Also, in order to gain confidence and customer satisfaction, warranty and services are fully provided. These services include the following:
- Free training and installation and how to use the sold equipment correctly.
- Making phone calls on behalf of the company and solving installation and commissioning problems and training if the cases are superficial.
- Sending a technical team to install, assemble and launch products that need to be installed or assembled.
- Sending the technical team in case of problems to fix the defects and repair the products for free.
- Sending the latest version of the catalog and company news and introducing new product designs for customers and other applicants.
After sales service
Avens scientific company does not see its main goal in sales but sees the sale of products as the beginning of a long-term relationship with its customers.
In order to achieve this goal, by organizing the after-sales service team, it is ready to serve its valuable customers in order to provide optimal services to the buyers of its products.
One of the important goals of Avens scientific company is to strengthen the after-sales service department as much as possible in providing service to consumers at the highest level and in the best possible way so that our valuable customers can get decent services in the shortest time.
All products supplied by Avens scientific company have 10 years of after-sales service by the technical team of this company.
Other services
If the guarantee period of the product has expired or the product does not have guarantee conditions for any reason, the costs of services and parts will be charged to the customer based on the tariff for non-guarantee services and parts.
Regarding the issue of product guarantee, performing some services or replacing some parts of the product is not included in the guarantee and is done outside the guarantee. These cases include defects that are caused by incorrect use or depreciation of the product, or are part of the decorative and consumable parts of that product.
Services and maintenance of laboratory equipment
In order to increase the service to our dear customers, this company is ready to carry out specialized repairs of all the sold equipment in the best possible way with the help of its experienced technical staff.